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Looking for the perfect doctor


“Undoubtedly, modern medicine has achieved tremendous success in the provision of emergency medical care,” says Alexandra Todd, Ph.D., author of the book “Close Opposition: Cultural Conflict between Doctors and Patients.” “Patients complain about the impersonal attitude of doctors, concerned only with the technical side of the treatment,” she notes. Dr. Todd, who has studied the relationship between gynecologists and their patients for two and a half years, reports that most of the women she spoke with gave a low rating to the quality of the medical care they received. “Although they often gratefully mentioned individual doctors and mid-level health care workers, they had a lot of negative communication experience, which left a feeling of deep discontent,” she notes.
We can not say that now there are no wonderful doctors. To determine the qualities of an ideal doctor, Dr. Mangelz surveyed the work of more than 200 privately practicing specialists, to whom for more than 20 years there were no complaints. In another study, she spoke with family members of more than 250 patients to find out why they complained about their doctors. The results obtained served as additional material for creating the image of an ideal doctor. In addition to the desire to have a sympathetic and competent doctor, women wanted their doctor to be courteous and courteous and find time to answer their questions.
Nowadays, women want to be treated as equals in intellect, says Dr. Johnson. "They tell their doctors:" This is my body, I am a knowledgeable person, I read, I listen, I am curious, and I came to you to get advice. "
“There is nothing worse than a doctor who behaves as if he cannot believe that you are able to ask such a question,” says Dr. Mangelz. No one will like it if they take him for a fool. ”
“It is the responsibility of each physician to inform the patient of information so that he can participate in the decision making,” insists Dr. Johnson. "And doctors should not use medical jargon, adds Dr. Mangelz. In all cases, but especially in situations where the very life of the patient is at risk, physicians should provide detailed information about the disease, the various existing treatments and the consequences of treatment, ”she warns.
Dr. Johnson adds: “Women do not want doctors to tell them:“ Let it not bother you. Let me take care of you. ” Nowadays, patients want information in order to take part in decision making. ”
How does it look in practice?
One young mother says that the pediatrician who observes her son always attracts her to participate in the diagnostic process. "He says:" Look inside this ear. See how pink and good it is? Now look into this. See how red it is? ”Or he shows me the raids in the throat of my daughter, she continues. Every time I address him, I crawl a lesson in medicine, and I like it very much. ”
Patients need to know that if they go to the doctor, they can count on return visits from the doctor. This indicates the actual interest of the doctor in the speedy recovery of the patient. One woman said that during the illness of her daughter (she had hepatitis), the doctor visited them almost every day to see how well her recovery was going. “I was extremely touched by such attention,” she admits.
Women appreciate when doctors do not make them wait long. Surveys consistently show that many patients do not tolerate many hours of waiting at the reception. One study, carried out in Spokane, Washington, an organization that collects statistics on women's health, found that women quietly awaited admission only for about 20 minutes after their appointed time. If you have to wait more, they are very nervous.
One of the women says that she changed the gynecologist, because usually in his office had to sit at least 45 minutes. “Maybe I would continue to be observed with him if I was sure that he was conducting a thorough inspection, she said. But he will press twice on the chest, spend a few minutes on everything else, and that’s all. If I had questions that I needed to get an answer, I felt his irritation. ”