Looking for the perfect doctor
“Undoubtedly, modern medicine has made tremendous strides in providing emergency medical care,” says Alexandra Todd, Ph.D., author of The Close Confrontation: A Cultural Conflict Between Doctors and Patients. “Patients complain about the impersonal attitude of doctors, concerned only with the technical side of treatment,” she notes. Dr. Todd, who has been studying the relationship of gynecologists and their patients for two and a half years, reports that most of the women with whom she spoke gave a low rating for the quality of medical care they received. “Although they often gratefully referred to individual doctors and mid-level medical workers, they had extensive experience in negative communication, which left them feeling deeply displeased,” she notes.
This is not to say that there are no great doctors right now. To determine the qualities of an ideal doctor, Dr. Mangels examined the work of more than 200 private practitioners, to whom there were no complaints for more than a 20-year period. In another study, she interviewed family members of over 250 patients to find out why they were complaining about their doctors. The results obtained served as additional material for creating the image of the ideal doctor. In addition to the desire to have a sympathetic and competent doctor, women wanted their doctor to be courteous and courteous and find time to answer their questions.
Nowadays, women want to be treated as equals in intelligence, says Dr. Johnson. "They tell their doctors:" This is my body, I am a knowledgeable person, I read, I listen, I am inquisitive, and I came to you to get advice. "
“There is nothing worse than a doctor who behaves as if he cannot believe that you are able to ask such a question,” says Dr. Mangels. No one will like it if they take him for a fool. ”
“It is the responsibility of every physician to provide the patient with information so that he can participate in the decision," Dr. Johnson insists. “And doctors should not use medical jargon,” adds Dr. Mangels. In all cases, but especially in situations where the patient’s life itself is at risk, doctors must provide detailed information about the disease, the various existing treatment options and the consequences of treatment, ”she warns.
Dr. Johnson adds: “Women don’t want doctors to tell them:“ Let this not bother you. Let me take care of you. ” Nowadays, patients want to receive information in order to participate in the development of a decision. ”
What does it look like in practice?
One young mother says that a pediatrician watching her son always involves her in the diagnosis process. “He says:“ Look inside this ear. See how pink and good it is? Now look into that. See how reddened it is? ”Or is he showing me raids in my daughter’s throat, she continues. Every time I turn to him, I crawl a lesson in medicine, and I really like it. ”
Patients need to know that if they go to the doctor, they can count on a return visit to the doctor. This indicates the real interest of the doctor in the speedy recovery of the patient. One woman said that during the illness of her daughter (he had hepatitis), the doctor visited them almost every day to see how well the recovery was going. “I was extremely moved by such attention,” she admits.
Women appreciate when doctors do not keep them waiting long. Surveys have consistently shown that many patients do not tolerate hours of waiting in the waiting room. One study in Spokane, Wash., An organization that collects statistics on women's health, found that women calmly awaited admission only for about 20 minutes after their designated time. If you have to wait more, they are very nervous.
One of the women says that she replaced the gynecologist because usually she had to sit at least 45 minutes in his waiting room. “Maybe I would continue to be seen with him if I was sure that he was carefully conducting an examination,” she says. But he will press twice on his chest, spend a few minutes on everything else, and that’s all. If I had questions that I needed to get an answer to, I felt annoyed. ”