Problems and solutions for iPhone / iPod / iPad
The low battery symbol is displayed.
The iPhone is low on power and needs to be recharged within ten minutes before you can start using it.
iPhone does not respond to input
IPhone may be dead. Connect your iPhone to a computer or to a power adapter to charge.
Press and hold the Home button under the screen for at least six seconds until the program you use is closed.
If this measure does not help, turn the iPhone off and on again. Press and hold the Sleep button on the top of the iPhone for a few seconds until the red slider appears, then drag the slider. Then press and hold the Sleep button until the Apple logo appears.
If this fails, restart your iPhone. Press and hold the Sleep button and the Home button for at least ten seconds until the Apple logo appears.
After reset iPhone does not respond to input
Reset iPhone. Select: Settings / General / Reset / Reset all settings. All your settings are reset, but data and media files are not deleted.
If this fails, remove all content from the iPhone.
If this does not work, restore the iPhone software.
The message “Accessory is not supported by iPhone” appears.
The accessory you connected may not work with the iPhone. Check for debris in the dock connector.
ITunes connection screen is displayed
Requires to activate iPhone. Connect the iPhone to your computer and open iTunes if it does not open automatically.
Sync does not work
The iPhone battery may need to be recharged.
Disconnect other USB devices from the computer and connect the iPhone to a different USB 2.0 port on the computer (not the keyboard).
Turn the iPhone off and on. Press and hold the Sleep button on the top of the iPhone for a few seconds until the red slider appears, then drag the slider. Then press and hold the Sleep button until the Apple logo appears. Press "Unblock" and enter the pin code of your SIM card, if the SIM card is locked.
Reboot the computer and reconnect the iPhone to the computer. Install or reinstall the latest version of iTunes.
Contacts, calendars or bookmarks do not sync
Install or reinstall the latest version of iTunes. If you set up your MobileMe or Microsoft Exchange account on iPhone, iTunes will not sync contacts, calendars, and bookmarks in the Information panel of your iPhone. It is required to disable in MobileMe or Exchange all the elements that you want to sync via iTunes. In the "Settings" section, click "Mail, Contacts, Calendars", click on your MobileMe or Exchange account and deselect all the items that you want to sync via iTunes. If you have both a MobileMe account and an Exchange account, deselect these items for both accounts. If you deselect contacts or calendars in your MobileMe or Exchange account, this information about contacts or calendars will no longer be available through iPhone.
You do not want to sync information from iPhone to computer
Replace contacts, calendars, email accounts, or bookmarks on iPhone with information from your computer. To do this, open iTunes. When connecting an iPhone to a computer, press and hold Command-Option (if using a Mac) or Shift-Control (if using a PC) until the iPhone appears in the iTunes side menu. As a result, the automatic synchronization of the iPhone will be prevented. From the side menu of iTunes, select iPhone and select the Info tab. In the "Replace information on this iPhone" area, select Contacts, Calendars, Email Accounts, or Bookmarks. If required, you can select multiple items. Click Apply. Information of the selected type is erased from the iPhone and replaced by information from the computer. The next time you sync, the iPhone will sync in the usual way, with the information entered on the iPhone being added to the computer, and vice versa.
Email attachment does not open
This file type may not be supported. iPhone supports the following file formats for email attachments: .doc, .docx, .htm, .html, .key, .numbers, .pages, .pdf, ppt, .pptx, .txt, .vcf, .xls, .xlsx .
Unable to deliver email (timed out on port 25)
You may need to change the outbound server port setting for one of your accounts.
Make sure the volume is not turned off completely.
Disconnect and reconnect the headphones. Make sure the headphone jack is fully inserted.
IPhone music may be paused. To resume playback, try pressing the microphone button on the headset. Or, on the Home screen, click iPod, click Now Running, then press the play button.
Check if the volume limit is set. From the Home screen, select: Settings / iPod / Restrict. volume.
If you are using the output port of an optional dock, check that the external speakers or stereo are turned on and working properly.
A song, video, or other item does not play
The song may be encoded in a format that the iPhone does not support. iPhone supports audio files in the following formats: .aac (m4a, m4b, m4p up to 320 Kbps), Apple Lossless (high-quality compressed format), .mp3 (up to 320 Kbps), .mp3 Variable Bit Rate (VBR), .wav .aa (audible.com speech, formats 2, 3 and 4), .aax (audible.com speech, AudibleEnhanced format), .aiff. This list includes formats for audio books and podcasts.
iPhone supports video files in the following formats: H.264 (Baseline Profile Level 3.0), MPEG-4 (Simple Profile).
A song encoded in Apple Lossless format has CD sound quality, but takes up only half the space compared to a song in .aiff or .wav format. The same song in .aac or .mp3 format takes up even less space. When you import music from a CD using iTunes, the material is converted to .aac format by default.
Using iTunes for Windows, you can convert unprotected .wma files to .aac or .mp3 format. This function is of interest when there is data encoded in the .wma format in the library.
iPhone does not support .wma, MPEG Layer 1, MPEG Layer 2, and audible.com 1 audio files.
If your iTunes library has songs or videos that are not supported by iPhone, you can convert them to a format that iPhone supports. For more information, see iTunes Help.
Backups can be created in the following ways:
- After the iPhone is configured to sync with a specific computer, iTunes automatically backs up the iPhone on that computer during synchronization. iTunes does not automatically back up an iPhone device that is not configured to sync with this computer. If you set up your iPhone to automatically sync with iTunes on a specific computer, iTunes will back up your iPhone every time you connect it to your computer. Auto sync is enabled by default. iTunes only creates one backup each time the device is connected, even if the synchronization was performed several times before disconnecting.
- If you decide to update the software on your iPhone, iTunes will automatically back up your iPhone, even if it is not configured to sync with iTunes on this computer.
- If you decide to restore the iPhone software, iTunes will ask you to back up your iPhone before recovery. If you are using a Bluetooth headset or car kit with your iPhone and you are restoring the setting, you must reconfigure it to pair with the iPhone to use the Bluetooth device.
Restore from backup
You can restore settings, downloaded programs, and other information from a backup, or use this feature to transfer these items to another iPhone. For this:
- Connect the iPhone to the computer with which synchronization is usually performed.
- In the iTunes side menu, select iPhone and select the Browse tab.
- Select Restore to reinstall the iPhone software, restore the default settings, and delete the data stored on the iPhone. In iTunes, you can also restore from backups without deleting data stored on iPhone.
Deleted data becomes inaccessible through the iPhone user interface, but it is not completely erased from the iPhone until it is replaced by new data. When prompted, select the option to restore settings, downloaded programs, and other information from the backup, and select the backup you want to use. Several backups are listed separately for each device in chronological order, the most recent backups being the first in the list.
You can delete your iPhone backup from the backup list in iTunes. This may be required, for example, if a backup was created on another user's computer. For this:
- In iTunes, open iTunes settings. For Windows, select: Edit / Settings. For Mac, select iTunes / Preferences.
- Select “Devices” (iPhone connection not required).
- Select the backup you want to delete and click "Delete Backup".
- Confirm the deletion of the selected backup by clicking “Delete backup”.
- Click OK to close the iTunes settings window.
IPhone software update and recovery
You can use iTunes to update or reinstall iPhone software, restore default settings, and delete all iPhone data. If you update the iPhone, your software is updated, but downloaded programs, settings, and songs are not affected. When restoring, the newest version of the iPhone software is restored, the default settings are restored, and data stored on the iPhone is deleted, including downloaded programs, songs, videos, contacts, photos, calendar information and all other data. In iTunes, you can also restore from backups without deleting data stored on iPhone. Deleted data becomes inaccessible through the iPhone user interface, but it is not completely erased from the iPhone until it is replaced by new data.
IPhone Update and Recovery
- Verify that you have an Internet connection and that the latest version of iTunes is installed.
- Connect the iPhone to the computer.
- In the iTunes side menu, select iPhone and select the Browse tab.
- Click Check for Updates. iTunes will let you know if there is a newer version of the iPhone software.
- Click Update to install the latest software version. Or click “Restore” to perform recovery. Follow the on-screen instructions to complete the recovery process.