Problems and solution for iPhone / iPod / iPad
Low battery symbol is displayed
The iPhone does not have enough power and needs to be recharged for ten minutes before you can start using it.
iPhone does not respond to input
Perhaps the iPhone is dead. Connect iPhone to the computer or to the power adapter for charging.
Press and hold the Home button under the screen for at least six seconds until the program you are using is closed.
If this measure does not work, turn the iPhone off and on again. Press and hold the Sleep button at the top of the iPhone for a few seconds until the red slider appears, then drag the slider. Then, press and hold the Sleep button until the Apple logo appears.
If this does not work, restart the iPhone. Press and hold the "Sleep" button and the "Home" button for at least ten seconds before the appearance of the Apple logo.
After reset iPhone does not respond to input
Reset iPhone settings. Select: Settings / General / Reset / Reset all settings. All your settings are reset, but data and media files are not deleted.
If this does not work, remove all content from the iPhone.
If this does not work, restore the iPhone software.
The message "Accessory not supported by iPhone" appears
Perhaps the accessory you connected does not work with the iPhone. Check that there are no debris in the dock connector.
The iTunes Connection screen is displayed.
You need to activate iPhone. Connect iPhone to your computer and open iTunes if it does not open automatically.
Sync does not work
You may need to recharge the iPhone battery.
Disconnect the other USB devices from the computer and connect the iPhone to another USB 2.0 port on the computer (not the keyboard).
Turn iPhone off and on again. Press and hold the Sleep button at the top of the iPhone for a few seconds until the red slider appears, then drag the slider. Then, press and hold the Sleep button until the Apple logo appears. Click "Unblock" and enter the pin code of your sim card if the sim card is locked.
Restart the computer and reconnect iPhone to the computer. Install or reinstall the latest version of iTunes.
Contacts, calendars, or bookmarks are not synced
Install or reinstall the latest version of iTunes. If you have set up a MobileMe account or Microsoft Exchange on your iPhone, iTunes will not sync contacts, calendars, or bookmarks in the Information settings panel on the iPhone. It is required to disable all the items you want to sync through iTunes in MobileMe or Exchange. In the "Settings" section, click on "Mail, Contacts, Calendars", click on the MobileMe or Exchange account, and deselect all items that you want to sync through iTunes. If you have both a MobileMe account and an Exchange account, you should deselect these items for both accounts. If you unselect contacts or calendars in your MobileMe or Exchange account, this information about contacts or calendars will no longer be available via the iPhone.
You do not want to sync information from iPhone to your computer
Replace contacts, calendars, e-mail accounts or bookmarks on iPhone with information from your computer. To do this, open iTunes. When you connect your iPhone to your computer, press and hold Command-Option (if you are using a Mac computer) or Shift-Control (if you are using a PC computer) until you see the iPhone in the side menu of iTunes. As a result, the automatic synchronization of the iPhone will be prevented. In the iTunes sidebar, select iPhone and select the "Information" tab. In the "Add information to this iPhone" area, select "Contacts", "Calendars", "Email Accounts" or "Bookmarks". If required, you can select multiple items. Click Apply. Information of the selected type is erased from the iPhone and is replaced with information from the computer. With the next synchronization, the iPhone will be synchronized in the usual way, with the addition of information entered on the iPhone into the computer, and vice versa.
E-mail attachment does not open
This file type may not be supported. iPhone supports the following file formats for e-mail attachments: .doc, .docx, .htm, .html, .key, .numbers, .pages, .pdf, ppt, .pptx, .txt, .vcf, .xls, .xlsx .
Unable to deliver email (timeout for port 25 expired)
You may need to change the outgoing server port setting for one of your accounts.
Make sure that the volume is not turned off completely.
Disconnect and reconnect the headphones. Be sure to insert the headphone connector all the way.
Music on the iPhone can be paused. To resume playback, try pressing the microphone button on the headset. Or, on the Home screen, tap iPod, tap Now Playing, and then click the Play button.
Check if the volume limit is set. From the Home screen, select: Settings / iPod / Restricted. the volume.
If you are using the output port of an optional dock, make sure that the external speakers or stereo system are turned on and working properly.
A song, video file, or other item will not play
Perhaps the song is encoded in a format that the iPhone does not support. The iPhone supports audio files of the following formats: .aac (m4a, m4b, m4p up to 320 Kbps), Apple Lossless (high-quality compressed format), .mp3 (up to 320 Kbps), .mp3 Variable Bit Rate (VBR), .wav , .aa (audible.com speech, formats 2, 3 and 4), .aax (audible.com speech, AudibleEnhanced format), .aiff. This list includes formats for audiobooks and podcasts.
iPhone supports video files of the following formats: H.264 (Baseline Profile Level 3.0), MPEG-4 (Simple Profile).
The song encoded in the Apple Lossless format has the sound quality of a CD, but takes up only half the space compared to a song in the .aiff or .wav format. The same song in the .aac or .mp3 format takes even less space. When you import music from a CD using iTunes, the material is converted to the .aac format by default.
Using iTunes for Windows, you can convert unprotected .wma files to .aac or .mp3. This function is of interest when there are data encoded in the .wma format in the media library.
iPhone does not support .wma, MPEG Layer 1, MPEG Layer 2 audio files and audible.com 1 format.
If you have songs or videos not supported by the iPhone in the iTunes library, you can convert them to a format that is supported by the iPhone. For more information, see iTunes Help.
Creating backup copies
You can create backup copies in the following ways:
- After the iPhone is configured to synchronize with a specific computer, iTunes automatically creates an iPhone backup on this computer when synchronizing. iTunes does not automatically backup an iPhone device that is not configured to sync with this computer. If you have configured iPhone to automatically sync with iTunes on a particular computer, iTunes will back up your iPhone every time it connects to your computer. Automatic synchronization is enabled by default. iTunes creates only one backup each time the device is connected, even if the synchronization was performed several times before the disconnect.
- If you decide to update the software on your iPhone, iTunes will automatically back up your iPhone, even if it is not configured to sync with iTunes on this computer.
- If you decide to restore the iPhone software, iTunes will prompt you for an iPhone backup before recovering. If you use a Bluetooth headset or car kit from an iPhone and you restore the setting, you must reconfigure it to pair with the iPhone to use the Bluetooth device.
Restore from a backup
You can restore settings, downloaded programs and other information from a backup or use this function to transfer these items to another iPhone device. For this:
- Connect iPhone to a computer with which you normally synchronize.
- In the iTunes sidebar, select iPhone and select the "Overview" tab.
- Select "Restore" to reinstall the iPhone software, restore the default settings and delete the data stored in the iPhone. In iTunes, you can also restore from backups without deleting data stored on the iPhone.
Deleted data is not available via the iPhone user interface, but they are not permanently erased from the iPhone until they are replaced with new data. When prompted, select the option to restore the settings, downloaded programs and other information from the backup and select the backup you want to use. Multiple backups are listed separately for each device in chronological order, the most recent backups are listed first.
Deleting a backup
You can delete the iPhone backup from the backup list in iTunes. This may be required, for example, if a backup was created on another user's computer. For this:
- In iTunes, open the iTunes settings. For Windows, select: Edit / Settings. For Mac, select iTunes.
- Select "Devices" (iPhone connection is not required).
- Select the backup you want to delete, and click "Delete Backup".
- Confirm the deletion of the selected backup copy by clicking "Delete backup".
- Click OK to close the iTunes Settings window.
Update and restore iPhone software
You can use iTunes to update or reinstall iPhone software, restore default settings, and delete all iPhone data. If the iPhone is updated, your software is updated, but downloaded programs, settings and songs are not affected. When restoring, the most recent version of the iPhone software is restored, the default settings are restored and the data stored on the iPhone is deleted, including downloaded programs, songs, videos, contacts, photos, calendar information and all other data. In iTunes, you can also restore from backups without deleting data stored on the iPhone. Deleted data is not available via the iPhone user interface, but they are not permanently erased from the iPhone until they are replaced with new data.
Update and restore iPhone
- Check that you have an Internet connection and that the latest version of iTunes is installed.
- Connect iPhone to your computer.
- In the iTunes sidebar, select iPhone and select the "Overview" tab.
- Click "Check for updates". iTunes will let you know if there is a newer version of the iPhone software.
- Click Update to install the newest version of the software. Or, click Restore to perform the restore. Follow the instructions that appear on the screen to complete the recovery procedure.