Official unlock AT & T: detailed instruction (updated)

Instead of the preface we recall the basic requirements, the inconsistency which makes all the instructions written below useless:

• Your iPhone must be registered with AT & T. The iphone from Verizon and Sprint are not involved in the present attraction of generosity. Mention of AT & T is done on the iPhone box, even if it was purchased in the Apple Store
• Your iPhone should be free of contractual obligations . There are 3 alternatives. Firstly, the two-year contract with which the phone was bought could end. Secondly, the contract could be broken ahead of schedule with the payment of a fine. Thirdly, the phone could be purchased in the Apple Store with reference to AT & T, but without a contract
• You must have basic knowledge of English. Or friends who will help you
• Specify the IMEI of your device. This is done in the iPhone settings, in the Basic section -About this device-IMEI .

So, let's summarize the main methods of official unlock via AT & T.

AT & T Chat

The first (in chronological order) method is the official AT & T chat .

Then you need to go to the address: Http://www.att.com/esupport/index.jsp

On this page you need to click the link with AT & T Live Agent . Look for it in the lower right corner of the screen.

There will be two fields in the pop-up window. You need to choose:

• What would you like help with? - Help & Support
• Which AT & T product or service would you like help with? - Wireless

In the next step, select "Other technical support issue" and click Next.

If you are lucky enough to connect with the operator, tell him IMEI, name and surname, as well as e-mail. Be prepared for the fact that the operator will require you to confirm the fact of buying a check in the form of a scan.

Call AT & T

The second method is suitable for those who do not have problems with spoken English. Call +1 (800) 3310500 , then wait 5 seconds, press 1, then 0. You can also call via Skype.

The operator will also ask you for IMEI, name and surname, as well as e-mail. There is a high probability that you will be asked to continue communication by mail.

E-mail address

You can also write to AT & T by e-mail. Write to [email protected]

The letter should not only write that you would like to unlock the iPhone, but also that you unsuccessfully tried the rest of the ways of communication (I had no luck trying to use AT & T Live Chat). Complaints to the letter will give a story that you are not local, but the iPhone was bought through eBay.

After sending the letter to him immediately comes a response from the email bot AT & T, who will tell you that the letter is accepted for processing. Then a person will contact you, but will not answer your questions, but will assign your application number (Case Numbers) and indicate an approximate date for consideration of this application.

Then it remains to wait for an official response. Here are the options:

• Your application is complied with and you are sent an unlock
• You are required to confirm the fact of purchase. It can be a scan check from the Apple Store or the AT & T salon. As a last resort, the former owner of the phone on which the contract was drawn can contact AT & T and confirm that he did sell you the iPhone and that this phone is really free from contractual obligations (you know that it's not easy to find the owner and make him write such a letter) . Fax you will be asked to send to the number +1 800 328 1677
• You are asked to wait another week or two
• You will be told that the contract has not yet expired, and it is too early to demand unlock
• You will be told that the iPhone does not fall under the terms of the unlock program because it was not purchased under a regular contract (for example, if it was an iPhone for a legal entity)
• You will be hinted that it's time to stop spamming. This is possible, if you start sending too many emails with the same mailbox from the same mailbox. It is not necessary to try to unzip several iPhones from one e-mail, it's unlikely that something will turn out

How does an official unlock work?

For unlock, you need to reactivate the device. First of all, try inserting AT & T, Gevey SIM, R-SIM, and so on with the SIM card of your "native" operator. If nothing happens, reboot, turn airplane mode on and off, then try to reset the network settings (Settings-Basic-Reset). If this does not work, you will have to restore the firmware via iTunes.

However, there is also an unofficial way for those who have a jailbreak, and who would not want to lose it. Connect the gadget to the computer, download and run the latest version of redsn0w, press Jailbreak and follow the instructions of the program until you find yourself on this (or similar) screen:

Uncheck Install Cydia ( required !!! ), tick Deactivate and click Next. Wait until the iPhone boots in normal mode. Then disconnect the iPhone from the computer, insert the SIM card of the Russian operator and connect again.

If you see a message similar to the one shown in the screenshot above, you can congratulate yourself on the successful end of unlock! ;)