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Skype Q & A - Skype Knowledge Base

Skype Knowledge Base

General issues

How can I replenish my balance with the Skype Ready sticker?
Where can I find Skype for Pocket PC or Desktop / Laptop (Windows version)?
How to find a subscriber?
How to create a conference?
I lost my password. How can I recover it?
Is Skype safe?
Are Skype requests encrypted?
How do I start using Skype?
What is Skype?
Where can I get Skype?
How it works?
How to pronounce the word Skype?
Is there a Skype version for other types of systems, such as Mac OS, Linux, Palm OS, Pocket PC ...?
Can I use Skype on Windows 98 or Windows ME?
How much is it?
How is Skype better than other programs, such as Net2Phone, ICQ, AIM, MSN, etc.?
Can I use Skype for tripartite calls or conferences?
I have a web cam. Can I use Skype for video calls?
Can I find Skype in my language?
Does Skype contain ads or spyware?
What is the "minutes served" counter on the main page?
How interesting are you to find out how many minutes Skype users talked about if all calls are encrypted?
I do not have a microphone / headset. Can i use skype
Why does my Internet Explorer fail when I try to view Message History or open Help type, Report Skype to friends or Check for Updates?
How can I add a Skype logo to my webpage or email?
If your program has no ads or spies, how does SKYPE earn? I do not understand how this can be, because it is known that there are no free school lunches?
Is it possible to send-receive faxes using Skype?
Skype terminates with an "access violation" or "runtime error" error.
How to understand the word "non-commercial" (non-commercial) used in the EULA (Usage Agreement)?
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Use skype

How do I start using Skype?
How to install Skype?
How to use a headset?
How to make a call via Skype?
I dial the phone number, but the call does not pass.
How can I replenish my Skype Credit?
How to answer a Skype call?
How to add a subscriber to the contact list?
How can I find a subscriber?
Why do I see the user status “Offline” while I know that he is online?
Can I access Skype from multiple computers? What happens to my contact sheet?
How can I recover my contact list?
How to backup Contact list and Skype settings?
How to block a user?
How to create a conference?
How to send an instant message?
How to change Skype username?
How to change Skype password?
How to change my profile email address?
How to clear the call list?
How do I sign a Skype Me email?
How to delete Skype account or my profile?
How to remove Skype from computer?
What is required to start using Skype?
What headphones should I use?
I want to use a USB headset / phone. How do I set her / him to work with Skype?
What are these "callto:" links how to use them?
I lost my password. How to restore it?
I want another Skype Name. What should I do?
I connect to the Internet via dial-up modem. Can I use Skype?
Can I use other clients, such as Windows Messenger, to connect to the Skype network?
Can I send messages to my friends who use other clients like AOL / ICQ / Yahoo / MSN Messenger?
What do the error messages [1101/1102/1103] mean and how to solve this problem?
Can I add a subscriber to the contact list without his permission?
How can I add or change my picture?
My Picture is distorted / stretched / grainy. How to achieve good quality pictures?
What file format can I use for My Picture?
What is Echo123?
I do not need pop-up reminders when someone goes online, how can I turn them off?
My Dualphone does not work correctly with Skype, what should I do?
How to erase Chat History?
Can I delete the message history for only one of my Contacts?
What is the yellow icon flashing in my system tray, next to the clock?
How to change the font in the chat window?
How can I change the sounds of Skype?
Can users of different platforms (Windows, Mac, Linux) communicate with each other?
How to make Skype more individual?
What type of Internet connection is needed for Skype.
Can I use both a USB phone and regular headphones at the same time?
What is this Skype Me mode?
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What is SkypeOut?
How can I call a regular phone?
How to type "+"?
How can I dial an extension number or numbers during a call?
How to change the parameters of tones (DTMF)?
Can I dial any numbers in any countries?
I can not get through to one particular direction. What to do?
How can I see a list of calls made by SkypeOut?
How to delete the call list?
Can I call special numbers (ex. 112, 211, 999, 911)?
I hear nothing! What's happening?
Are my Skype calls safe?
Why was my conversation suddenly interrupted?
I'm trying to call a regular / mobile phone, but I can't. Why?
Is it possible to connect to the conference more than one participant of regular PSTN telephony?
What to do to improve poor sound quality?
How to check the status of my account?
Why is my account status not being updated?
Why does my page display an expiration date?
How long can I use my SkypeOut credit?
How can I buy extra credit?
The cost of calls depends on which country I'm calling from?
Why have I been charged for a dropped call?
Phone calls on a regular network to / from my country are very expensive, how does Skype make them so cheap?
What do the errors with codes # 9403, 9407, 9408 mean? Why can't I make a call?
I have an error # 9500, what's wrong?
What do errors with codes # 6503 or # 6504 mean?
What does the error "Could not connect to Skype proxy" mean (I can not connect to Skype proxy)?
What is the error # 10403?
What do errors with codes # 10404, # 10484, # 10410 mean?
What does the error # 10408 "Unable to connect - call timed out" mean? (Unable to connect, timed out)?
What does bug # 10487 "Call Terminated" mean?
What do the errors # 10500, # 10503 "Service Unavailable" mean (Service unavailable)?
The promotional offer said that I would get 120 minutes of free calls, but I was able to make calls with a total time less than the specified one, where are my credit balance?
Why doesn't the voucher activate my account?
How does Skype set fares for directions?
Can I make calls to satellite phones?
Where to find country codes for calls?
How to edit SkypeOut contact?
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Technical issues

When calling from Skype to Skype, I do not hear my interlocutor. What to do?
I can not connect to Skype at work, or because of the firewall. What ports need to open to use Skype?
Does Skype support proxy and firewall authentication?
Can I connect to SIP servers using Skype?
How wide is the channel that uses Skype during a call?
How wide is the channel using Skype in idle state?
What protocol does Skype use?
Is Skype source code available? Can I get a copy?
What is the error # 6101 or “Problem with playback device”, and how can I fix it?
Do I need a headset to use Skype?
My headset is not working. What happened?
How can Skype guarantee that user records (saved p2p) will not be tampered with?
What should I do if I have problems downloading Skype? Error 9904
Where can I get a version of Skype for Pocket PC or a desktop computer / laptop (Windows version)?
Can I make an open source version of Skype for Linux?
What is Access Violation at ...?
When calling from Skype to Skype, the other person does not hear me. What to do?
Why does Runtime Error pop up when I use Skype?
Why when I try to minimize Skype instead it closes?
What is the error Range Check?
What is the error # 3201?
What is the error # 6102 "Problem with recording device", and how to fix it?
What does the message "Busy (Busy) # 10486" mean?
Skype does not start at all (i.e. it freezes by showing the splash screen).
The status of contacts is shown as "Offline" although I know for sure that they are online.
Why am I having problems using Skype and Netmeeting at the same time?
When I try to record my voicemail greeting, do I get a “Voicemail Recording Error”?
Do I keep getting Worm alerts from Norton Anti-Virus when I launch Skype?
I hear an echo when calling, how to get rid of it?
Conflict with applications (for example Apache or IIS) working with ports 80/443.
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Privacy & Security

Does Skype contain ads or spyware?
Can I get a virus or trojan when using Skype?
How to block unwanted calls?
What is the difference between authorization and Contacts?
Can I add users to the contact list without obtaining authorization from them?
Can I delete entries in the contact list?
Can I see the list of those who authorized me?
Can I see the list of persons I authorized?
Can I cancel or delete authorization?
What to do to be able to communicate if I lost my Skype installation?
Can you give general recommendations on how to configure Security?
What fields of my Profile are available for viewing?
How can I delete my Profile?
How safe is Skype?
Why are Skype calls encrypted?
What type of encryption is used?
How can Skype guarantee that user records (saved p2p) will not be tampered with?
Is messaging safe?
Is File Transfer Secure?
How to make sure that the letter came really from Skype?
Why are my security settings grayed out?
Does Skype keep my credit card or personal information?
People send me spam or abusive calls, what should I do?
Can I check that the Skype installer I downloaded is from Skype?
What is the correct Digital Signature code for Skype installer?
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Delete the chat history of only one contact on Skype

Skype has quite limited options for working with message history. For example, the built-in tools do not allow deleting the message history for the selected contact. As a result, if you need to delete the history of correspondence with only one contact, you have to delete the entire history of messages in Skype, which may be unacceptable.

SkypeLogView v1.42 - Skype Log Viewer (.dbb and main.db files)

SkypeLogView v1.42 - Skype Log Viewer (.dbb and main.db files) SkypeLogView v1.42 SkypeLogView v1.42 Virus Free by KAV

SkypeLogView v1.42 - Skype Log Viewer (.dbb and main.db files)

Skype program stores the entire history of correspondence in the user's Skype profile folder on the local computer. Despite the fact that the correspondence history is encrypted, you can access it without even knowing the password to log in to Skype.

SkypeLogView allows you to extract the data saved by Skype, such as: history of test correspondence, details of incoming and outgoing calls, history of file transfer to Skype . After extraction, the data can be easily exported to text files: text, html, csv and xml.

To use SkypeLogView , download the utility from the link above, unpack it to a place convenient for you, close the Skype application and run the SkypeLogView.exe file. After opening the program, go to the menu: File - Select folder with logs. Specify the path to the Skype user profile.

Go to the "Options" menu and select the data you need to save. Select the necessary lines and save them in one of the suggested formats.

This utility works on any version of Windows, from Windows 2000 to Windows 2008. You do not need to install Skype in order to use this utility. You only need the original log files created by Skype, even if they are on an external drive.

Skype chat helper

Skype chat helper / SKYPECHATREMOVE Skype chat helper Skype chat helper Virus Free by KAV

Skype chat helper / SKYPECHATREMOVE is a useful utility from independent developers that helps you to quickly and easily delete the message history of a single contact in Skype. If you want to clean up the history of correspondence in Skype, it can be done either completely (using Skype itself) or using one useful utility. Its feature and field of activity is the deletion of the message history of only one contact. It is impossible to make it in Skype itself, unless you decide to clear the whole story completely. And here Skype Chat Helper comes to your rescue, with which it is easy to delete the correspondence with the selected contact.

First you need to install Skype Chat Helper: the installation wizard will offer to accept the license agreements and select the default installation folder. The “Message Remover” interface is one window in which you enter your Skype login and username the correspondence with which you want to delete. Skype Skype Helper is a simple and useful program that performs its highly specialized work well.


Skhistory Skhistory Skhistory Virus Free by KAV


SkHistory is a small air program for working with Skype message history. Allows you to delete both individual entries and the entire history of the selected contact. To run you will need Adobe AIR Runtime (if it is not installed yet of course).

Installation: download the zip-archive, unpack it. If inside a file with this icon, then run it and install the program. If the file is unknown to the operating system - Install Adobe AIR Runtime. Available languages: English and Russian. Checked: Skype 5.0 under Windows XP. Before use, you must turn off Skype and it is advisable to make a backup of the folder with a local Skype profile =)

(Windows XP) C: \ Documents and Settings \ USER_NAME \ Application Data \ Skype or (% APPDATA% / Skype)

(Windows 7) C: \ Users \ USER_NAME \ AppData \ Roaming \ Skype

After installing Skype chat helper , you must perform the following steps:

  1. Write down or copy Skype name of the required contact
  2. Close Skype
  3. Back up your local Skype profile
  4. Start Skype chat helper
  5. In the field "username" - select your Skype login. In the "Contact" field, enter the Skype name of the user, the history of correspondence with which you wish to delete. Click "Remove chat history"
  6. Start Skype and check the result.

Delete Skype Chat History (Windows XP)

Where is the Skype chat history stored in Windows XP?

In Windows XP it is stored in:

\Documents and Settings\User (ваш пользователь) \Application Data\Skype\SkypeName\

Delete Skype Chat History (Windows Vista & 7)

Where is the Skype chat history in Windows Vista or 7?

In Windows Vista, the full path to the Skype folder with all its data is as follows:

\Users\VistaUser (ваш пользователь) \AppData\Roaming\Skype