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International Management - Rodchenko VV

forms of communication

Another way to strengthen the identification of employees with the company is the promotion of private and direct links. There are several communication systems. Many Japanese corporations conduct official meetings: morning meetings, workshop meetings and meetings of small groups ( "quality circles" and ritual groups).

The meetings usually take place every morning (in some companies, once a week) before work. Typically, the higher the control refers to the employee setting out the policy of the company or on business ethics. After his speech is often performed morning exercises, and in some cases the general meeting ends with cries of: "Let's work hard!".

After a morning rally, the workers can visit the guild meeting. Each worker is said to be done on this day, and is given some necessary information to perform the work. After the Q & A held a discussion on how to perform any work. The main purpose of meetings is to transmit orders head of production workers. In addition, the Corporation by such contact tends to be more cohesive and effective.

The other type of contact involved small groups, which are organized in the shops or offices. Small groups are developing solutions on how to do the job. Vigorous debate is a common feature of the activities of such groups. In Japan, small groups (such as "quality circles" or groups of zero defects) feel responsible for improving product quality and productivity. They play a big role in the technical development and enhance the identification of the persons hired with the company by means of close association.

Japanese corporations often hold a ceremony celebrating the opening of a new office or factory, the start of the new year or the beginning of the service life of persons engaged, outstanding records in attendance to work, etc. Every autumn the company organize sports meetings and once or twice a year -.. Group travel packages , all the costs of sports meetings and tours at half the costs paid by the company.

Some Japanese corporations have amateur sports teams in baseball, football, rugby and hockey. When playing teams of the two companies, the attendance of the employees of games companies is very high. This increases the cohesion of the company's personnel, its morale, personnel identification with the company.

The Japanese have another formal system strengthening contacts among salaried staff: all the members of the department, including managers, take one large room. In a typical business office employees are sitting face to face. If someone gets up, he can see at a glance all department employees. Thus, all members of the department can easily communicate with each other at any time, and subordinates are always available to their managers.

Japanese manager and his staff use the common dining room and toilets. Differences in rank or class no. Managers and employees have breakfast in the same room at work, which enhances the employees a sense of equality and a strong connection with the manager and the corporation.

Distributed as informal communication between employees. Japanese employees from one department together go to the bar or the beer hall and discuss their problems, their dissatisfaction with work or business, sometimes making criticisms of leadership. Each higher-level manager can invite their employees to the bar to discuss issues related to the work.

During vacations and holidays friends from the same company often gather to play sports or go on a picnic and so on. D. Major Japanese corporations provide employees gyms, baseball field, tennis courts and other services around the office or factory.

In Japanese companies, many voluntary associations. The band's popularity on the sport, for the study of traditional Japanese culture. Such group activities promoted by the company.