Theory and practice of human resource management - Shchekin GV

4.1. Requirements for employees of personnel services

What qualities should a head of personnel service? European Association of HR departments of directors consisting of the following portrait of the robot head: he must be punctual and methodical, dynamic and assertive, communicative, persuasive, fair, modest, rigorous, accessible communication, broadly educated, capable of thinking, as well as a diplomat, psychologist, good counselor. In addition, it should have the intuition, the ability to listen and inspire confidence.

Western experts identify the following features of the service personnel at the present stage:

1. It is the same professional work, as well as other services in the workplace.

2. As part of the service personnel in large enterprises there are numerous special units.

3. Human Resources is developing in parallel with the development of social legislation and trade union organizations.

4. Human Resources increasingly highlights the personal approach to the people instead of the collective.

5. Personnel Service Specialization frees directorate of personnel matters [1].

According to the majority of Western experts, personnel service is not limited its activities only in that "pulls the orders." Its role is to mobilize the team to achieve goals through their initiation to the decision of all staff through careful work and related information. In connection with the advent of the industrial enterprises of the "third type" with a fully automated production and closed-loop expect radical changes of personnel management function.

According to Western sociologists, such enterprises should arise new social relations decentralized nature, in which the focus will be moved to the place and role of the individual in the team. Therefore, changes and functions of personnel service, which ceases to be a "fire brigade" to extinguish the hotbeds of social tension. Its main task is the development of employment management policies that enable all levels to take technological innovation, without being tied to an established profession and place of work. employment policy development includes retraining, their promotion, performance assessment, interviews, the selection of textbooks, and so on. n. It is important at all levels to encourage workers to master other specialties and ready for further study. In organizational terms, the personnel office should strive to decentralize and reduce hierarchical levels in addressing issues.

Under the new conditions of personnel service employees must comply with the following requirements: to be able to understand the socio-economic and technological processes in the country and abroad, and be able to teach it to others; have expertise in the field of production, and in particular effective methods of work; be able to handle modern computer technology; understand the social indicators in order to pre-determine the effect of a factor on the life of the individual and the collective as a whole [1].