Legal encyclopedia. The letter U

COMMUNICATION SERVICES

- activities related to receiving, processing, storing, transferring, delivering telecommunications or postal items.

US are carriers of communication to US users on the basis of the agreement on rendering US

The rules for the provision of US regulated relations between users and operators when concluding and executing an agreement on the provision of US, the procedure and grounds for suspension of the US and the termination of the contract of rendering US, the responsibility of the parties.

In case of violation of the use of communication services and violation of the payment terms provided by the US, the communication operator has the right to suspend the provision of the US until the breach is rectified.

If the violations were not eliminated within six months from the date of receipt by the user of a written notification, the telecommunications operator unilaterally has the right to terminate the contract for rendering US

The agreement on rendering US is public.

When replacing the subscriber number, the communication operator notifies the subscriber in not less than 60 days and informs him of the new subscriber number.

The communication operator is obliged:

1) provide US users who comply with national standards, technical standards and regulations;

2) to be guided by the regulatory legal acts of the federal executive body in the field of communications, to build communication networks taking into account the requirements for ensuring the stability and safety of their operation;

3) comply with the requirements concerning organizational and technical interaction with other communication networks;

4) submit statistical reports. The operator creates conditions for

Unhindered access of persons with disabilities to communication facilities, a system of free information and reference services, provides information on subscribers of the communication network on a paid basis to organizations interested in creating their information and reference services.

Interrelations of operators with

Users are carried out in Russian.

Addresses of senders and recipients of mail messages within the Russian Federation are issued in Russian. Addresses of senders and recipients of mail messages sent within the territories of the constituent entities of the Russian Federation are made in the official languages ​​of the relevant entities when duplicating the addresses of senders and recipients in Russian.

International messages are processed in languages ​​defined by international treaties of the Russian Federation.

Users of the US have the right to transmit a communication message, send a postal item, perform a postal money transfer, receive an telecommunication message, etc.

Service telecommunication is used for operational and technical and administrative management of communication networks and can not be used to provide services on the terms of a contract for provision of paid communication services.

The operator is obliged to provide the possibility of a round-the-clock free-of-charge call of emergency operational services. A free call is provided by dialing a number that is unified throughout the territory of the Russian Federation.

Data on subscribers and services provided to them are confidential

Information and are protected. Such information includes: surname, name, patronymic or pseudonym of the subscriber-citizen, corporate name of the subscriber-legal entity, last name, first name, patronymic of the head and employees of this legal entity, address of the subscriber or the address of the final equipment installation, subscriber numbers.

Provision of information to third parties about citizen subscribers is carried out only with the consent in writing of subscribers.

Payment for communication services is effected in cash or by cashless settlement immediately after the provision of services by making an advance or with a deferred payment.

The procedure and form of payment are determined by the contract on provision of communication services. If tariffs are regulated by the state, upon the request of the subscriber, the operator provides him with the option of paying by installments for 6 months with an initial payment of no more than 30% of the established fee.

User US has the right to appeal in administrative or judicial order the decisions and actions of the telecommunications operator related to the provision of communication services.

The communication operator must have a book of complaints and proposals and issue it at the first request of the user by communication services.

In case of non-performance or improper performance of obligations, the user presents a claim to the telecommunications operator:

1) within 6 months - on issues related to refusal to provide communication services, untimely or improper performance of obligations;

2) within 6 months - on issues related to non-delivery, late delivery, damage or loss of postal items;

3) within a month - on issues related to non-delivery, late delivery of the telegram or distortion of it.

The claim is considered not later than 60 days from the date of its registration. The results of consideration in writing are reported to the person who filed the claim.