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Management of special projects (compendium of lecture NUPSU)

Self-service robot

Case. Transition to the process of organizing the company "Freza".

Entry

I will accelerate the competition of small business for the sake of the year, the most successful representatives of this kind will take radical steps to switch to the middle business. Before the company "Fresa", the Ukrainian lawyer for the instrument, there are a number of problems associated with the transition to the principle of managing the middle business.

Vihіdne stavische (description of business)

The Ukrainian-Nіmetsk branch of the Fresa boulevard was located in Donetsk, 1994, in Rostov. “Fresa” is specially designed for the use of stone processing tools and stone processing tools. Strategic method at the time of the establishment of the joint venture "Freza" Bulo won the winning position on the markets of Ukraine and Russia.

For realizing the value of the joint venture “Freza”, the following priorities have been established:

  • Provided with the most advanced technology and tools,
  • Organizational virobnitztva on the basis of high-efficient possession,
  • The next step is the management of the management team, ready to get the most up-to-date management technology.

With a stretch of three first rockes, the “Freza” joint venture mastered the virobility of all gems for stone processing and manufacturing, took leading positions in the markets of Ukraine and the Middle East, and began to sell its products in the USA. Financial results: 70% - profitability for capital, 45% - profitability for sale.

According to the world of the natural market and the growth of the company, before the JV “Fresa” there was a nutrition about the formation of a new strategic development of business. Bulo is open to vertically integrated company: “Inter-Mash” is a central company, a center for development of integrated strategic development of partnerships, a partner, a center for product distribution, a center for managing a product portfolio; JV “Freza”, “PKZ”, “MTZ” are partners who will engage in mutual activities in the related types of virobnitz.

The company "Inter-Mash "has set its marketing strategy expansion, in other words - setting important factors in the flow of the form of the infrastructural galaxy stone processing.

On a hat of a realizational image of a strategy, stand as follows:

  • There is growth in the main segments of the market, and it is practical to realize its potential.
  • The expansion of the assortment included the need for 22 servicing segments (company has 20 employees for management personnel).
  • Adopt the principle of managing to feed the company to the market (companies do not follow the growth in the market)
  • Standard servicing procedures for the entire market are not satisfactory
  • Vidchuvatsya viddsutnist system komunіkatsіy, optimal system vzakozmozv'yazkіv, scho є a barrier to growth.
  • 80% of the solution intuitively.

The fundamental management principle in the Company 1

I want to keep up with all the great practices of the Company. Vidchutniy infusion of one people - kerivnik-leader. There wasn’t a chance to reach the opportunity for the realization of the potential of the potential. When realizing a strategic home, take advantage, first for everything, from the point of view of evaluating the availability of physical resources, selling in short-term perspectives. The process of managing financial resources for the highest level in the company and the principle of managing financial indicators in the country are expanding to managing all areas.

Managing health for financial, not marketing, rock. In the management of the information and information principle: the clerks of the Lanka have everything to be known.

The main iden generator in the Company is the first president, one of the main company owners. So it came out of the way of transforming the Company. President pragnuv abrasion in the company and pretending to know the hats in the competition of the competitive help for the implementation of strategic strategies for farther growth.

Transformation Company

Transformation Strategy

Zagalna strategy of the Company has been enriched by the vision of strategic transformation:

  • Zmіna principles of management, the need for internal “information economy”:
  • Introduced to the principle of goal-bearing business in the Company
  • Introduced to the principle of managing processes, not functions (switching to a process of organizing management). Cob - of the most critical business processes
  • Introduced to the principle of team robotics
  • Victoria Management Information Technology and Instrumentation Transformation Company (BAAN)

Very good results:

  • Zbіlshennya pributkіv 2 times with a length of 1 rock
  • Vikonannya vdvichi more robots and other resources
  • Changing the hour to enter the “next” market with new / modernized products, gaining a new market position

Project team

At the first stage of the project, two teams praised at once - the team of consultants and the team of the robot company “Freza”. On the back there are 4 consultants and 4 company representatives. Pislya priznachennya vlasnikіv business processes (8 people), the number of project team was improved.

Most consultants were consulted by the personnel of the company’s company, as well as the implementation of their programs, they transmitted knowledge, knowledge and experience to management, shortened the business culture of the company.

Strategic audit of enterprises

Project Design Team

First-rate crook of the project team, a strategic audit was conducted. Designated Strategic Values:

  • increase in assets;
  • Збільшення об'ємів sales, expansion of the client base;
  • pіdtrimannya chi to reach the marked rivnya in v_dmіnnyh living characteristics of the goods (in the service, in the service)
  • without interruption, transition to self-regulatory organization.

Based on the analysis of the market, the behavior of the customers, the clearly identified strategic goals of the competition and the competitive moves, the development of the indicators and the performance of the transaction will be appreciated. Viznacheni naybіlsh critical business processes.

We have a great interest in completing our work, as well as for completing our work, a group of consultants and a detailed detailed analysis of the standard procedures. Bulo held nterv'yuvannya high and middle management. I had an interest in the interviews with the interviews, it was allowed to sign up with a group of robots in the process, like a stink to look at and respect for the necessary business. They asked me food for one hour for a weekend of robots, - about robots, like bringing in chi, not bringing additional data and necessary for managing. Tse allowed to take Vitrati koshtіv up to group robots, as for acquisitions - to business processes, to all business models. Ale often robots appeared even more detailed. The consultants advised that they updated the scheme: on the basis of the marketing audit, boules were identified with the keys of a group of robots, which are necessary for the growth of the company. For the first time, we have seen an interest in marketing and an marketing audit, we can evaluate the effectiveness of competitive strategy (differentiation strategies) in the main segments of the company business organization (business) 2.

The consultants have indicated that the company has practically all the important and important processes for identifying the needs, identifying the market, and one of the top officials for the necessary contractual organization. And the smut - a waste of one of the key components of competitiveness.

Only business organizations in business processes in 1999 had a loss of 41.8% of the total capital of the s / pl fund, plus contractual expenses. Predicted rosacea buli conducted on the skin process with the following rank:

Table 1.1. Repeat the process of robotic processes

Process

The plot in the dodatkovіy vartostі

Go

Repeat the process of robotic processes

(Vitrati on robots, so as not to bring additional docs wartosti spozhivachevі) 3

part of the igniter vitrates per process,%

part in the fund zar.

paid

Main processes

Pr1 Іdentification of consumption / monitoring of consumer satisfaction

ten%

fifty%

5.4%

Pr2 Identification Market

ten%

90%

5.1%

Pr3 Flush to the product

13.33%

42.2%

5.5%

Pr4 Virobnizvo product

36.67%

12.4%

10.1%

Pr5 Marketing that zbut / pislya sales service

thirty%

31.0%

8.6%

Functional Processes

Pr6 Human Resource Management

-

N / a

N / a

Pr7 Management of financial resources

-

34.2%

4,5%

Pr8 Management of information resources

-

92.6%

2.6%

Immediately rub with %%

-

-

41.8%

41.8% of the pay-as-you-go fund (with the “benchmarking” standard, for viral companions there is no need to pay more than 25%)

Summarize the loss of the company to become: the loss of the ineffective organization of business processes + marriage + non-compliance + contractual expenses, potential new = $ 654.031.8 (approximately 20% of the previous year) Naybilshi and lose the bullets installed in the process of marketing and zbutu / service and in the viral process, as a result of which 66.67% of the current rates are stored.

You can save money in a whip by the way of progressive transformation of business processes and the establishment of an efficient process control system. Rosbittya in the process of permitting the threat of “behavior” Vitrat and that of the potential potential of the Dzherel differentiation. Organized business processes, which are based on the well-defined strategies, on the ISO 9001 standards and standards of the International Benchmarking Chamber.

Most recently, before the establishment of critical factors, the success of the business, the strategy of transforming the bulletin, the critical business processes were carried out, as in the first line, the rating was improved * (table 1.2.

Table 1.2. Assessment of critical functions and business processes at a time prior to the establishment of critical factors

Critical factor success (KFU)

Business Process

Naivishchi Yakіst

Vіdmіnnі dealers

Nayvishchy riven serv_su

Krashiy Rіven Tsіn

Higher qualifications and staff motivation

New products, which will need a market

Optimization of asset management

Krasha program with a product

Important factor factors in success **

Assessment process

***

Indicator, sum

Main processes

Pr1 IDENTIFICATION Consumer needs (monitoring monitoring)

X

X

X

X

X

4.28

4

8.28

INNOVATION PROCESS

Pr2 Identification Market

X

X

X

X

X

X

4,57

3

7.57

PR3

Product Chambers

X

X

X

X

3.42

4

6.42

Operation Process

PR4

Product Violation

X

X

X

X

X

4.28

3

7.28

PR5

Marketing that product / service sales service

X

X

X

X

X

X

X

X

5.42

3

8.42

Functional Processes

FP6

Human Resource Management

X

X

X

2,57

3

5.57

FPr7

Managing financial resources

X

X

1.71

3

4.71

FPr8

Management of information resources 4

X

X

X

X

X

4.28

2

6.28

At once ****

7

one

5

7

6

5

5

2

Koefіtsієnt important KFU

one

0.14

0.71

one

0.86

0.71

0.71

0.29

* The result table is based on an audit of business processes.

** Kіlkіst factorіv іn time, іn yakі пра pratsyuє проц process, vіdpovіdno vіdpovіnno to significance KFU.

*** Evaluation of the process - an indicator, taken from the results of the diagnosis of the skin process: I will drain the process on the basis of the ability and the ability to perform the test in new.

**** Kіlkіst processes, scho secured access to KFU pіdpriєmstva.

In this way, they may have the opportunity to conduct the process, the priority of the priority (table 1.3)

Table 1.3. Priority carried out in the process

Process

Estimated indicator

Main processes

PR5

Marketing that product / service sales service

8.42

PR1

Identification of consumer needs (monitoring monitoring)

8.28

Pr2 Identification Market

7.57

PR3

Product Chambers

7.42

PR4

Product Violation

7.28

Functional Processes

FPr8

Management of information resources

6.28

FP6

Human Resource Management

5.57

FPr7

Managing financial resources

4.71

In general, before evaluating the processes, the most critical are the processes "Marketing and Repair", "Identification of Consumer Consumer / Monitoring of Consumer Consumer Consistency".

Transition to the process of management and the cob of reengineering of critical business processes of the JV "Fresa" will be carried out by the President of the Company.

Training / Ear of transformation

Project Design Team

The next crock of the project was to discuss the results of the audit and propositional consultants with the maximum method of working with business people and the process organization.

According au-Perche, boules viznachenі vlasniki BIZNES-protsesіv 5, for yakih rozroblyalisya personіfіkovanі trenіngovі Warming SSMSC included takі power: upravlіnnya stvorennyam dodatkovoї vartostі for spozhivacha, upravlіnnya protsesnoyu organіzatsієyu, reіnzhinіrіng BIZNES-protsesіv, perehіd to protsesnoї organіzatsії upravlіnnya system upravlіnnya for tsіlyami / Integrated system of indicators of business knowledge.

I’m surrounded by training, leather and hair processing, and I’m able to find out more critical food, boolean business processes, and I’m informing the owner of the process. We recommend the following procedures with recommendations for business processes: 1) model 8 macro processes and 2 basic processes; .

Buv adopted the plan "The transition to the process management organization JV" Freza ".

The transition to the process of managing the company means the plan, coordination, coordination, control will now be for the processes, and not for the functions. We induced macro processes, the system of indicators to control them. In order for the stink to be stolen from the entire company, it was necessary to carry out the details to the last elementary operation, operation. Oskilki Business - the joint venture system is not є folding, then we can better model up to the third tier (that’s why there are other processes of the third and third tier, the third tier, the whole trip - the whole thing).

The food has come down: the project of the processes on the chi vikoristannya management іnformatsіynі?

Vzhe on etapі strategіchnogo Audit kerіvnitstvu pіdpriєmstva Bulo zaproponovano vikoristati takіy іnstrument pіdvischennya efektivnostі upravlіnnya kompanієyu, yak upravlіnska іnformatsіyna system in yakoї Je mozhlivіst modelyuvati BIZNES, upravlyati Process, otsіnyuvati efektivnіst vikonannya robіt on skin robochem mіstі, dopomagati zmіnyuvati Process in vipadkah zmіni strategії. The variability of such a system can be as much as $ 30-40 yew for the Company. Such a system would allow progressively almost the same program for abbreviations for all critical business processes, for decimal indicators and water hours.

Providing the analysis of the company’s documents, consultants, they could make the gadgets better, and the economic management system will become approximately $ 8000 per business. Also, it’s necessary to protect yourself by starting to go to work in the process of organizing the process of the system, to have the best results, and to reduce the cost of the process to the specific work process.

Table 1.4. Economy vtrat for rakhunok vprovadzhennya zmіn

Economy

1 rіk

2 rіk

Savings for automation of document management

8000

8000

Minimization of expenditures to the organization of business processes (shortened work, I don’t have to bring any additional information)

10,000

30000

At once

18000

38000

I would like to do everything beforehand, let’s do everything for you, for example, all the macro processes, which are the basis for realizing the strategy of pre-expansion company development. Dalі - modeling until the last elementary robots of critical processes, including the change in them and the test controlling them by the designated indicators for the length of the song hour. For the whole cinnamon bulo, it would be used to automatically process a package of business processes. Pislya tsyogo - modeling by the step of “significance” business processes and their statement in the company, automation. We need to be sure that we have the same amount of money in the company that we can save but we need to (we have the right to sell the property and we owe it to them to sell the car in the future). To model the processes, what to do with the logic, virobnitz, finances, and even the abrasion in them. Buv victories a special modelmaker for the BAAN system.

How do you feel like paying attention to investing in a company with a management system and information system and how to transform a strategic transformation?

The company of the joint venture “Freza” through the river of my numbers

  • Збільшення:
  • profitability of capital by 16%
  • liquidity by 7%
  • 10% share of the market
  • 61% of viruses (planned - twice)
  • Changing the hour for the weekend, the robot in practical management processes is practical, the percentage of processing robot (5%).
  • The plan for a clear development plan in a company management has been broken: the transition to the process of management
  • Pіdvyshennya strategic competencies to personnel.
  • The results of the project are presented at the conference “Cost Management Congress”, New Orleans.
  • Ear of BAAN system.

Maybut plans

At the core of the general internal strategic transformation company for the period 2000-2004, the core of the company signaled a higher transition to the process of management and management of all the companies with the following resources: consultants without any consultancy:

  • with an oath of sale of 20-25 million dollars at the river; company growth 40-50%;
  • frequent presence of SND 60-80%
  • Збільшення for sale on the markets of the Far Zarubіzhzhya
  • підвищення ринкової вартості компанії (збільшення “гудвіла” за рахунок впровадження професійної системи управління торгівельними марками Компанії, особливо на зовнішніх ринках, використовуючи різні інструменти: починаючи від лізингу торгівельної марки, закінчуючи створенням власної).

Питання

1) Чи правильно було визначено на Вашу думку основну проблему підприємства?

2) Які принципи трансформації “спрацювали”?

3) Як Ви вважаєте, — як потрібно мотивувати персонал щодо впровадження змін?

Завдання

1) Оцініть визначену стратегію : диверсіфикація в каменеобробку для забезпечення зросту.

2) Оцінити визначені стратегії трансформації компанії. Запропонуйте Ваше бачення їх.

3) По яким ще параметрам Ви б запропонували обрати критичні бізнес-процеси, що підлягають трансформації? Запропонуйте критичні процесі, що підлягають трансформації, з Вашої точки зору.